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Customer Service Representative

2 months ago


SouthendonSea, United Kingdom Adecco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative. As a key member of our Customer Services & Retentions team, you will play a vital role in delivering exceptional customer service and ensuring high levels of satisfaction.

Key Responsibilities
  • Manage customer inquiries and retention activities against business KPIs.
  • Achieve individual objectives and key performance indicators as set.
  • Provide exceptional customer service via outbound and inbound calls and emails.
  • Support clients and ensure high levels of satisfaction.
  • Maximise business opportunities through product knowledge.
  • Timely and professional policy administration.
  • Assist colleagues from various areas of the business, including liaising with insurance providers, claims handling, and general administration.
  • Adhere to company, regulatory, and compliance guidelines.
Requirements
  • Excellent communication skills, both verbal and written.
  • A positive and enthusiastic attitude.
  • Dedication, hard work, and motivation to deliver exceptional service to customers.
  • Strong teamwork and collaboration abilities.
  • Confidence in handling phone conversations.
  • Proficiency in Word and Excel.
  • A strong customer service ethos.
  • Fraud investigation and complaints handling skills.
About Us

Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. We offer a competitive salary and benefits package to reward your hard work and commitment.