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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative. As a key member of our Customer Services & Retentions team, you will play a vital role in delivering exceptional customer service and ensuring high levels of satisfaction.
Key Responsibilities- Manage customer inquiries and retention activities against business KPIs.
- Achieve individual objectives and key performance indicators as set.
- Provide exceptional customer service via outbound and inbound calls and emails.
- Support clients and ensure high levels of satisfaction.
- Maximise business opportunities through product knowledge.
- Timely and professional policy administration.
- Assist colleagues from various areas of the business, including liaising with insurance providers, claims handling, and general administration.
- Adhere to company, regulatory, and compliance guidelines.
- Excellent communication skills, both verbal and written.
- A positive and enthusiastic attitude.
- Dedication, hard work, and motivation to deliver exceptional service to customers.
- Strong teamwork and collaboration abilities.
- Confidence in handling phone conversations.
- Proficiency in Word and Excel.
- A strong customer service ethos.
- Fraud investigation and complaints handling skills.
Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. We offer a competitive salary and benefits package to reward your hard work and commitment.