Collections Support Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

We are hiring a Collections Support Specialist to assist Anderson Knight's vulnerable customers and those in arrears. This role focuses on delivering positive outcomes for our clients.

Key Responsibilities:

  1. Conduct specialist support and collections activities in accordance with company policies and procedures.
  2. Provide personalised support to vulnerable customers, ensuring the best possible outcomes.
  3. Manage forbearance cases to bring agreements up to date.
  4. Handle inbound and outbound communications while maintaining accurate records.
  5. Ensure full compliance with all relevant regulations and internal policies.
  6. Perform affordability assessments and negotiate realistic, sustainable repayment plans.

Requirements:

  1. Previous experience in supporting vulnerable customers is essential.
  2. An understanding of FCA regulations is necessary.
  3. Excellent communication and negotiation skills are required.
  4. Flexibility, attention to detail, and a strong team player attitude are also important.

This is an outstanding opportunity for someone passionate about customer service and compliance.

Estimated salary: £25,000 - £30,000 per annum.



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