Terminal Operations Coordinator

4 weeks ago


North Shields, North Tyneside, United Kingdom DFDS Full time

Be part of a dynamic team at DFDS and contribute to the success of our operations.

About the role

As a Terminal Operations Coordinator, you will work shifts between 08:30 – 17:30, 30 hours a week, supporting with checking in passengers on our ships. You'll also be assisting with departure and arrival procedures and be responsible for all new bookings for Freight and Passengers. We'll give you all the training you need and support you in your role to ensure you deliver the best service possible to our customers.

You will be responsible for:

  • Liaising with customers to assist them with any queries
  • Liaising with Third Party key stakeholders – mainly Port of Tyne, UK Border Force & Special Branch
  • Meeting performance targets for speed, efficiency, sales, and quality
  • Maintaining up-to-date knowledge of industry developments and involvement in networks

About you

We are seeking enthusiastic individuals with excellent communication skills to interact effectively with a variety of stakeholders, including passengers, UK Border Force, and vessel captains. Comprehensive training will be provided.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills, and strong characters bring out the best in us all.

Working at DFDS

We offer a range of benefits, including life assurance cover, contributory company pension scheme, holiday purchase scheme, and free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips.

Now about what we can give you. You'll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
  • Access to Thrive, our award-winning Wellbeing platform.
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.


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