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Retail Operations Leader

1 month ago

Birmingham, Birmingham, United Kingdom Iceland Full time
Leading Retail Excellence

We are seeking a dynamic and experienced Retail Operations Leader to join our team at Iceland. As a Store Manager, you will be responsible for driving operational excellence and delivering sales in your own store.

About the Role

  • Lead a team of dedicated retail professionals to deliver exceptional customer service and drive business growth.
  • Develop and implement strategies to improve operational efficiency, increase sales, and enhance customer experience.
  • Maintain high standards of store presentation, including visual merchandising and stock management.
  • Manage inventory levels, ordering, and stockroom organization to optimize availability and reduce waste.
  • Implement effective recruitment, training, and development programs to ensure a skilled and motivated team.
  • Analyze sales data, market trends, and customer feedback to inform business decisions and drive continuous improvement.

Requirements

  • Proven track record of leadership and management experience in retail or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong analytical and strategic thinking abilities.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Degree-level qualification in Business, Retail, or a related field (desirable).

Benefits

  • Competitive salary: £45,000 - £55,000 per annum (dependent on experience).
  • Private health care and excellent wellbeing support through our partnership with Grocery Aid.
  • 15% staff discount in stores.
  • Discounts across Retail and sales incentives throughout the year.

About Us

Iceland is a leading multi-channel retailer committed to delivering industry-leading service to our customers. We pride ourselves on being innovative, family-oriented, and passionate about our products and store offering.