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Technical Support Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Mobilus Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at Mobilus Ltd. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Communicate effectively with clients to understand their technical needs and provide solutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technical developments and advancements
Requirements
  • Fluency in English and German
  • Excellent customer service skills and a proactive approach
  • Basic technical knowledge of MS Windows, MS Office, and printer setup
  • Experience in a helpdesk or technical support role
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

This is a hybrid role, with 3 days per week spent in our office in High Wycombe. However, the frequency of office days may vary depending on the rota.