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IT Operations Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Partnerize Full time

Partnerize Internal IT Manager Position Overview:

We are seeking a seasoned IT professional to lead our Technical Operations team as an Internal IT Manager. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our IT systems, which are critical to our business success.

Key Responsibilities:

  • Develop and implement IT strategies to drive business growth and efficiency
  • Lead a team of technical support specialists to achieve daily, weekly, and monthly goals
  • Collaborate with cross-functional teams to ensure project completion and identify areas for improvement
  • Stay up-to-date with industry trends and developments to inform IT decision-making
  • Motivate and develop staff to create a high-performing team environment
  • Provide exceptional customer service to internal employees through 1st and 2nd Line Support
  • Work closely with internal departments to enhance system performance and innovate for improvement

Required Qualifications and Skills:

  • Proven experience managing a technical support team and leading IT projects
  • Strong project management skills with the ability to meet deadlines and deliver results
  • Excellent communication and interpersonal skills to build strong relationships with stakeholders
  • Knowledge of ITIL practices and scripting languages to drive process improvement
  • Experience with Service Management Tools and cloud infrastructure to support business growth

Desired Qualifications and Skills:

  • Background in technology or development to drive innovation and improvement
  • Experience with network appliances and end-user devices to support IT operations
  • Awareness of security policies and frameworks to ensure data protection
  • Budget management skills to optimize department subscriptions and assets

Partnerize Benefits and Perks:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance