Operations Manager

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Integral UK LTD Full time
Job Title: Area Operations Manager

At Integral UK LTD, we are seeking a highly skilled and experienced Area Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving performance and achieving operational excellence within your business unit.

Key Responsibilities:
  1. Performance Improvement: Leverage existing IT platforms and reporting to improve productivity, efficiency, and overall performance.
  2. Compliance and Safety: Work with, promote, and ensure compliance within the business unit with Health, Safety, and Environmental policies and procedures.
  3. Operational Excellence: Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and KPIs.
  4. Standard Operating Procedures: Ensure company standard operational procedures are always implemented and adhered to within your regional business unit.
  5. Customer Satisfaction: Establish and maintain consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
  6. Quality Assurance: Ensure Quality assurance procedures are adhered to, and any new policies, procedures, and change processes agreed are implemented to improve operational performance in a timely manner.
  7. Health and Safety: Proactively manage H&S, ensuring a safe working environment, maintaining a safety-driven culture, and adherence to all legislative & company policies, processes, and procedures.
  8. Leadership and Development: Act as a role model and champion of the new ways of working, build positive relationships with internal stakeholders to resolve day-to-day operational problems, and identify opportunities for increasing the level of profitable business.
  9. Reporting and Audits: Ensure full understanding of regional performance requirements within the business unit, manage and utilize data and MI to meet changing business or operational circumstances, and ensure Incident, Operational, and Financial Management Reports are submitted in the agreed format and on time.
  10. Audits and Compliance: Accountable for ensuring all appropriate audits are undertaken by you and your team regularly, with feedback acted upon promptly and effectively.
  11. Sustainability and Energy: Take the lead on all Energy/Sustainability issues, ensuring compliance and management of carbon reduction plans where appropriate.
  12. Employee Engagement: Hold regular listening sessions and employee forums to gain feedback and implement improvements to increase employee engagement.
  13. Technical Support: Ensure technical support and infrastructure are maintained appropriately to preserve effective and efficient performance levels.
  14. Leadership and Development: Lead your team with a 'drive for change' attitude and role model our Leadership Capabilities, continue to innovate, share best practices, and adopt different ways of working through technology and MI.
  15. People Management: Conduct regular one-to-one meetings and annual appraisals/reviews of all direct reports, provide support and coaching for direct reports, manage objectives, forming Personal Development and succession plans for your team, utilizing people management processes such as Appraisal Process and Talent Management.
  16. Stakeholder Management: Establish and maintain strong professional relationships with key stakeholders to ensure guidelines are followed and any non-compliance is dealt with promptly.
  17. Commercial and Financial Management: Manage P&L and commercial matters for the region, maintain the image and brand of Integral, and advise and support the Divisional Director.

Essential Qualifications and Experience:

  1. Educated to degree standard or minimum 5 years relevant experience.
  2. Knowledge of Mechanical and Electrical engineering maintenance sector.
  3. Proven track record of managing performance to a set of KPIs within a regional business unit.
  4. Knowledge of logistical and operational planning.
  5. Experience of driving change and organisational transformation.
  6. Industry relevant qualifications.
  7. A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
  8. Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management.
  9. Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable.
  10. Competent working knowledge of M&E or Fabric disciplines.
  11. Computer literate in Word, Excel, Outlook.

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