Journey Mapping Expert
2 weeks ago
We are looking for a Journey Mapping Expert - Financial Services Professional to join our Credit risk assessment team at Genpact. As a key member of the team, you will work closely with stakeholders and developers to drive the delivery of new scorecards for Object finance, NBFI, and CPF retrofit.
Main Responsibilities- You will make user stories, organize sprints with the developers, and steer delivery on time and quality. You will work closely with engineers to deliver high-quality work.
- You will serve as an important link between stakeholders and the development team, ensuring the right priorities are set, deadlines are met, and communicating progress.
- Driving delivery of new scorecards for Object finance, NBFI, and CPF retrofit in close co-operation with stakeholders. This includes delivering assessment scorecards in Excel format, relevant numbers of credit risk assessment scorecards in Optrt file format, and feature files with test cases for (sub)model specific DQ rules and conditional visibility of questions within the scorecard.
Genpact supports professional trainings and great career development opportunities; Free access to our award-winning learning platform; Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks. Estimated salary: $130,000 per annum.
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Journey Mapping Expert
2 weeks ago
London, Greater London, United Kingdom MERJE Full timeAbout the RoleThe successful candidate will lead the design and delivery of servicing journeys for a leading consumer finance company. As a Customer Journey Owner, you will be responsible for creating engaging and user-friendly experiences that meet the needs of our customers.
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Data Mapping Expert
2 weeks ago
London, Greater London, United Kingdom Hunter Bond Full time £95,000Data Mapping Expert WantedHunter Bond is seeking a Data Mapping Expert to join our team, responsible for designing and implementing data mapping solutions. The ideal candidate will have extensive experience in data mapping, XML/XSD modelling, and business analysis.This role involves working closely with stakeholders to gather requirements, design data maps,...
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Customer Journey Expert
1 week ago
London, Greater London, United Kingdom Tesco Partners Full timeDigital Design at Tesco PartnersWe are committed to providing a fully inclusive and accessible recruitment process. As a Digital Interaction Designer, you will have the opportunity to shape experiences that help millions of people shop better.What We OfferWe offer a competitive salary of £65,000 - £85,000 per annum, depending on experience, as well as a...
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User Journey Expert
3 days ago
London, Greater London, United Kingdom Experis - ManpowerGroup Full timeJob Responsibilities:Conduct research and analysis to understand user needs, pain points, and behaviours.Collaborate with stakeholders to define measurable service goals and objectives.Develop service blueprints, customer journey maps, and other visualizations to communicate the service experience.Familiarity with agile and iterative design processes.Empathy...
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HR Process Mapping Expert
1 week ago
London, Greater London, United Kingdom Venn Group Full timeJob DescriptionVenn Group is partnered with an organisation that supports the UK parliament to recruit a HR Specialist on a 6 month interim contract. The successful postholder will work with specific teams within the People and Culture team to map their processes end-to-end, taking into account the customer's full journey and experience.The role involves...
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Customer Journey Strategist
1 week ago
London, Greater London, United Kingdom BDS (Northern) Limited Full time**Unlocking Seamless Customer Experiences**BDS (Northern) Limited is pioneering a transformative approach to customer service, and we need your expertise to take it to the next level. As a seasoned Customer Journey Strategist, you'll drive innovation in our Customer Experience and Operations department.Your focus will be on crafting user-centric experiences...
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Process Mapping Expert
1 month ago
London, Greater London, United Kingdom Network HR Full timeAbout the RoleNetwork HR is seeking a seasoned Process Mapping Expert to drive efficiency and improvement across their HR department. As a key member of the HR team, you will report directly to the Group Chief People Officer and be responsible for remapping processes, automating tasks via multiple systems, and minimizing manual transactional labor.The ideal...
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Servicing Journey Lead
2 weeks ago
London, Greater London, United Kingdom MERJE Full timeJourney Mapping ExpertiseWe are looking for someone with expertise in journey mapping and a strong understanding of customer behavior. You will work closely with cross-functional teams to identify opportunities for improvement and develop solutions that drive business results.This is an exciting opportunity to shape the future of customer experience and make...
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Web Mapping Expert
4 weeks ago
London, Greater London, United Kingdom Trinity AgTech Full timeGIS Infrastructure Specialist Job DescriptionWe are Trinity AgTech, a cutting-edge company in agricultural technology. We are seeking a skilled Senior GIS Developer to join our team and play a key role in maintaining and enhancing our GIS infrastructure.The ideal candidate will have expertise in GIS technologies, tools, and data handling. Proficiency in...
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Customer Journey Consultant
1 week ago
London, Greater London, United Kingdom CV-Library Full timeCompany OverviewCV-Library is a leading job search platform that connects job seekers with top employers. Our mission is to help people find their dream job and advance their careers.Main ResponsibilitiesThe Customer Journey Designer will play a pivotal role in transforming the service we offer to our customers by designing and crafting intricate and...
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GIS Mapping Expert
3 days ago
London, Greater London, United Kingdom Austin Fraser Full timeJob OverviewWe are currently looking for a skilled GIS Mapping Expert to join our team in London.The successful candidate will have experience working with geospatial data and possess strong analytical and problem-solving skills.This role is ideal for someone who enjoys working with technology and has excellent attention to detail.About the JobYou will be...
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Service Journey Improvement Lead
1 month ago
London, Greater London, United Kingdom CHM Full timeAbout Us:We are a charity committed to ensuring people living with MS are at the centre of everything we do. Our strategy is based on what people affected by MS have told us is important to them, providing a clear and determined focus.The Opportunity:We are seeking a skilled Service Journey Improvement Lead to join our team in London. As a key member of our...
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Backend Community Mapping System Expert
2 weeks ago
London, Greater London, United Kingdom University College London Full timeWe are looking for a highly skilled Backend Community Mapping System Expert to join our team at University College London. As a key member of the Extreme Citizen Science group, you will be responsible for developing and maintaining the GeoKey software used for participatory mapping projects.The ideal candidate should have extensive experience working with...
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Customer Journey Architect
1 week ago
London, Greater London, United Kingdom Hertility Health Limited Full timeAre you a creative and detail-oriented individual looking for a new challenge? Do you have a passion for designing innovative customer journeys? We are seeking a skilled Customer Journey Architect to join our team at Hertility Health Limited.About the RoleIn this role, you will lead the creative direction of CRM assets across onboarding, nurture, retention,...
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Process Mapping Consultant
4 days ago
London, Greater London, United Kingdom Ventula Consulting Full timeJob Summary:\The Ventula Consulting team is seeking an experienced Process Mapping Expert to join their ranks. As a Business Process Specialist, you will play a key role in the global ERP Transformation Programme, leading the design and implementation of business processes on major projects. Your expertise in process mapping and BPM tools, combined with your...
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Utility Mapping Expert
3 weeks ago
London, Greater London, United Kingdom B&B Contracting Group Full timeWe are seeking a highly skilled Subsurface Utility Locator to join our team at B&B Contracting Group. As a key member of our team, you will play a vital role in ensuring accurate subsurface utility mapping for our clients.Utilize state-of-the-art geophysical equipment, including EMI and GPR, to detect and map underground utilities.Collaborate closely with...
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Service Journey Architect
1 week ago
London, Greater London, United Kingdom CV-Library Full timeAbout the Opportunity">CV-Library is seeking an experienced Service Journey Architect to join our team. In this role, you will be responsible for designing and developing detailed customer journey maps that capture every touchpoint, interaction, and emotion experienced by residents.">Key Responsibilities">Develop and maintain comprehensive understanding of...
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Cartographic Mapping Specialist
2 weeks ago
London, Greater London, United Kingdom Praetorian Connections Ltd Full timeAt Praetorian Connections Ltd, we are committed to delivering exceptional open source intelligence solutions to our clients. To achieve this goal, we are seeking a skilled GIS expert to join our team as a Geographic Information Systems Analyst. This exciting opportunity involves working with our analysis teams to produce high-quality mapping products that...
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MAP Manager and Optimisation Expert
1 week ago
London, Greater London, United Kingdom Just Group plc Full timeAbout the OpportunityWe are seeking an experienced ALM Specialist to join our team at Just Group plc. The successful candidate will have a deep understanding of the dynamics of life insurer balance sheets and Solvency UK requirements for base balance sheet and capital requirements.Key ResponsibilitiesManage Regulatory Compliance and Performance: Oversee the...
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Senior Data Analyst
4 days ago
London, Greater London, United Kingdom 3Search Full timeAbout the Role:This Senior Digital Analyst position focuses on driving customer satisfaction through optimised customer journeys. You will be responsible for developing customer journey maps and managing end-to-end customer experiences.The ideal candidate will have a strong background in customer experience or product management, with expertise in data...