Tenant Liaison Officer

2 weeks ago


Willenhall, Walsall, United Kingdom Austin Fraser Full time

Austin Fraser is seeking a highly skilled Tenant Liaison Officer to join their team in Willenhall, West Midlands. As the primary point of contact for tenants, you will provide exceptional customer service and support to ensure seamless kitchen refurbishment projects.

About the Role

This temporary-to-permanent position offers an exciting opportunity to make a difference in the community while managing relationships between tenants and housing services. Your key responsibilities will include acting as the primary point of contact for tenants, liaising with contractors and housing teams, and monitoring tenant satisfaction.

  1. Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.
  2. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.
  3. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.

In exchange for your expertise and dedication, you can expect a competitive salary of £30,000 - £40,000 per annum, commensurate with experience.



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