Welfare Support Specialist
3 weeks ago
About the Role
As a Welfare Officer with SSAFA, you will play a vital role in providing direct and impactful welfare support to RAF personnel and their immediate family. You will be a trusted and confidential source of support, assisting service users with challenges they are facing, from mental ill-health to financial and cost-of-living concerns.
Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.
You will use digital technologies to complement and enhance processes and service user experience, promoting the service through the delivery of presentations and representing the service at public engagement events.
As part of our team, you will work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities, and other military organisations to ensure the best outcome for the service user.
About the Team
SSAFA is transforming its ways of working to be innovative, ensuring our service is even more inclusive and accessible to meet the needs of a modern RAF. We are a hard-working team from diverse professional backgrounds, supporting each other in delivering the best possible service to our military community.
To thrive in this role, you will have relevant experience of supporting adults, families, and children/young people. You will be able to take a flexible and creative approach to problem-solving, with excellent communication skills and the ability to deliver presentations with confidence.
You will have used Microsoft Office to a high standard and be able to plan and manage your own workload with minimal supervision. Some travel will be required, so you will need to be able to drive and have access to your own car.
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