Senior Team Administration Supervisor
3 weeks ago
This Team Manager position involves leading a team of administrators, ensuring the highest level of service to clients and advisers.
The successful candidate will work closely with our National Operations Manager to motivate, develop, and lead the team, identifying training needs and areas for improvement.
Key Responsibilities:
- Manage day-to-day operations, supervise workloads, and conduct regular one-on-one meetings.
- Handle technical and process queries from Administrators, Advisers, and Clients, and implement changes to processes and procedures as needed.
- Assess workload, prioritize tasks, and reallocate work as required to ensure excellent service to Advisers and Clients.
- Collaborate with MI reports, assist in collating and implementing output, and use the Operations Dashboard to discuss admin MI in 121s which feed through to appraisals.
- Conduct regular department audits, virtual cabinet quality checks, and produce recommendations for improvements.
Requirements:
- Proven administration supervisory experience within financial services, ideally within an IFA.
- Leadership or management experience.
- Knowledge and understanding of financial products, including employee benefits.
- Ability to build effective working relationships at all levels.
- Experience in training on a one-to-one basis and in a group environment.
Salary: £52,000-£62,000 per annum, dependent on experience.
Benefits:
- Competitive salary with annual bonus opportunity.
- 25 days holiday, plus bank holidays.
- Birthday off.
- Life assurance - 4 x salary.
- Comprehensive induction and training programme.
- Funded exams and paid study leave.
- Voluntary flexible benefits.
- Cycle to work Scheme.
- Paid volunteering days.
- Employee Assistance Programme.
- Access to mortgage service.
- Employee Forum and Diversity & Inclusion group.
- Local and companywide events.
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