Business Development Associate
3 weeks ago
About the Role
We are seeking a skilled Business Development Associate to join our Business Development Team at LendInvest. This role provides an exciting opportunity to work in a dynamic environment, supporting the growth and development of our business.
The successful candidate will be responsible for managing incoming leads, including lead qualification and lead capture, through to submitted applications from our borrowers for all of our mortgage lending products.
This is a permanent opportunity, based on a hybrid working basis at our Glasgow office. We offer a range of benefits and perks, including hybrid and flexible working policy, 25 days holiday, private healthcare, and matched pension contributions.
Key Responsibilities
- First line telephony support for mortgage brokers, brokers using our products, and providing cover for the telephone lines and web chat.
- Managing the enquiries inbox with leads, lead qualification, and broker set up.
- Maintaining understanding of our products and assisting our brokers in their dealings with us.
- Keeping up to date with industry knowledge of the financial services market.
- Understanding how our systems and processes work for the mortgage broker journey, ensuring all business is compliant.
- Managing mortgage broker relationships.
- Maintaining sales data and ensuring that regular reconciliations are carried out to ensure data integrity.
- Liaising with our brokers and internal teams to communicate and progress our loan offers.
Ideally We Are Looking For
- A background in a sales or customer service role.
- Excellent attention to detail, planning, and organisational skills.
- Strong people skills, including the ability to build and manage relationships.
- Excellent customer service skills, with an ability to adapt to change and remain motivated.
- Previous experience working in a team environment.
- Experience working at either a mortgage advisor or a mortgage lender.
- Recognised mortgage market qualification.
- Good written and oral communication skills.
Benefits and Perks
- Hybrid and flexible working policy.
- 25 days holiday.
- Private healthcare.
- Enhanced parental leave.
- Matched pension contributions.
- Critical illness cover.
- Employee Assistance Programme and mental health support.
- Life assurance.
- Leadership training for managers.
- Volunteering day.
- Give as you earn scheme for charitable donations.
- Support for attending conferences and professional learning and development.
- Discounts via Perkbox.
- Cycle to work scheme.
- Season ticket loan.
- Electric car loan scheme.
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