Business Development Associate

4 weeks ago


Glasgow, Glasgow City, United Kingdom LendInvest Full time

About the Role

We are seeking a Business Development Associate to join our established Business Development Team at LendInvest. This role provides inbound & outbound telephony and web chat support for mortgage brokers, field-based BDMs, and the wider team.

The successful candidate will work with internal stakeholders in a busy environment, managing incoming leads, including lead qualification and lead capture, through to submitted applications from our borrowers for all of our mortgage lending products.

This is a permanent opportunity, based on a hybrid working basis at our Glasgow office. The ideal candidate will have previous entry-level mortgage market experience, but this is not essential.

Key Responsibilities

  • First line telephony support for mortgage brokers, brokers using our products, and providing cover for the telephone lines and web chat
  • Managing the enquiries inbox with leads, lead qualification, and broker set up
  • Maintaining understanding of our products and assisting our brokers in their dealings with us
  • Keeping up to date with industry knowledge of the financial services market
  • Understanding how our systems and processes work for the mortgage broker journey, ensuring all business is compliant
  • Managing mortgage broker relationships
  • Maintaining sales data and ensuring that regular reconciliations are carried out to ensure data integrity
  • Liaising with our brokers and internal teams to communicate and progress our loan offers

Ideally We Are Looking For

  • A background in a sales or customer service role
  • Excellent attention to detail, planning, and organisational skills
  • Strong people skills, including the ability to build and manage relationships
  • Excellent customer service skills, with an ability to adapt to change and remain motivated
  • Previous experience working in a team environment
  • Experience working at either a mortgage advisor or a mortgage lender
  • Recognised mortgage market qualification
  • Good written and oral communication skills

Benefits & Perks

  • Hybrid & flexible working policy
  • 25 days holiday
  • Private healthcare
  • Enhanced parental leave
  • Matched pension contributions
  • Critical illness cover
  • Employee Assistance Programme & mental health support
  • Life assurance
  • Matched pension contributions
  • Leadership training for managers
  • Volunteering day
  • Give as you earn scheme for charitable donations
  • Support for attending conferences and professional learning & development
  • Discounts via Perkbox
  • Cycle to work scheme
  • Season ticket loan
  • Electric car loan scheme


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