Customer Experience Optimisation Specialist

6 hours ago


London, Greater London, United Kingdom Capgemini Full time
About the Job

We are looking for a Customer Experience Optimisation Specialist to join our team, working directly with our current & potential clients across a range of industries. This exciting opportunity requires exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres.

Key Responsibilities
  • Be the lead on client-side projects, owning the delivery of pre-agreed milestones & measures of success.
  • Assess current eco-systems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these.
  • Create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks.
  • Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs.
  • Recognise how clients can further optimise and maximise functionality of their current contact centre solutions.

The salary for this position is estimated to be around $90,000 - $110,000 per annum, depending on location and experience.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.



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