Customer Experience Optimisation Specialist
6 hours ago
We are looking for a Customer Experience Optimisation Specialist to join our team, working directly with our current & potential clients across a range of industries. This exciting opportunity requires exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres.
Key Responsibilities- Be the lead on client-side projects, owning the delivery of pre-agreed milestones & measures of success.
- Assess current eco-systems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these.
- Create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks.
- Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs.
- Recognise how clients can further optimise and maximise functionality of their current contact centre solutions.
The salary for this position is estimated to be around $90,000 - $110,000 per annum, depending on location and experience.
About CapgeminiCapgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
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