Learning and Development Specialist

3 weeks ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.

Role: Learning and Development Administrator

Location: London, England, United Kingdom

About the role:

This is a stimulating and busy role that has responsibility for a variety of L&D related activities. Alongside making a key contribution to delivering learning and development, this role is responsible for driving a culture of excellence that supports the company's values of inclusion, diversity, sustainability, and equality.

Key Responsibilities:

  • Curate and administer content for the Learning Management System (LMS), collaborating with the wider L&D team and understanding requirements from the business.
  • Manage all administrative tasks in the LMS efficiently, ensuring that relevant pathways and content are allocated accurately.
  • Actively participate in the growth of the platform by identifying business needs and answering these needs with digital training content.
  • Develop successful collaborations with our platform providers, keeping abreast of changes and updates to the platform and regularly communicating your findings and ideas for improvement with the rest of the L&D team.

Facilitation & Delivery:

  • Support on the creation and delivery of L&D sessions as directed by L&D team colleagues.
  • Project manage program development under the direction of senior members of the L&D team and internal stakeholders.
  • Communicate about upcoming L&D in the most appropriate format.
  • Support internal colleagues and external partners to deliver in-person and virtual learning and development sessions.
  • Virtual: event planning and ensuring that the technology runs smoothly, assisting with set-up, recording, and breakout rooms, providing support/technical demonstrations beforehand if required.

Administration:

  • Proactively manage the L&D team inbox to ensure that requests are dealt with quickly and effectively, within 48 hours from receipt of message.
  • Advise on all learning and development enquiries, providing excellent customer service and ensuring that all feel valued and invested in.
  • Proactively manage the L&D calendar and schedule sessions.
  • Schedule, organise, and provide administrative support for all L&D initiatives.
  • Actively collaborate with the L&D Partners day-to-day to ensure that the L&D team administration is responsive and efficient.

Requirements:

  • Strong organisation and planning skills, with the ability to manage multiple projects and prioritise own workload effectively in a fast-paced environment.
  • Excellence in building relationships across the IIG.
  • Data measurement and analysis using feedback surveys and internal reports and databases. Be actively pro-inclusive and anti-racist across our community, clients, and creations.

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