Housing Services Coordinator

2 days ago


Chester, Cheshire, United Kingdom Serco Full time

**Job Title:** Housing Officer

Company Overview

Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Salary and Benefits

We offer a competitive salary, up to £42,000 per annum, depending on experience, plus a range of benefits including pension, employee assistance programme, and opportunities for career development.

Job Description
  • Ensure compliance with the AASC Contract, company policies, processes, and procedures through liaison with Staff, Service Users, Landlords, External Agencies and Partners.
  • Conduct monthly inspections of properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.
  • Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
  • Report all property faults identified, correctly categorising them for appropriate response.
  • Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.
  • Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.
  • Respond to customer complaints.
Required Skills and Qualifications

You will have strong communication skills and be confident managing conflict. Due to the nature of the role, Criminal Record Bureau checks are required.

Why Choose Serco?

We offer meaningful and vital work, a world of opportunity, great people, and a chance to contribute to innovation in the public services. Our employees benefit from a safe and supportive culture, a company passionate about diversity and inclusion, and a comprehensive benefits package.



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