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Business Intelligence and Customer Support Specialist

2 months ago

Hatfield, Hertfordshire, United Kingdom Eisai EMEA Full time

About the Role

Eisai EMEA is seeking a highly skilled Business Intelligence and Customer Support Specialist to join our team. As a key member of our organization, you will play a critical role in supporting our affiliates with business intelligence and customer support.

Key Responsibilities

  • Provide business intelligence and customer support to our affiliates, including data analysis, reporting, and dashboard development.
  • Collaborate with internal stakeholders, including country managers, sales and marketing operations, and market access teams.
  • Liaise with external partners, including business intelligence and customer relationship management system providers.
  • Develop and maintain effective relationships with customers, ensuring high-quality support and service.
  • Stay up-to-date with industry trends and best practices in business intelligence and customer support.

Requirements

  • University degree in a relevant field, such as business, computer science, or data analytics.
  • Fluent in Arabic and English.
  • Proven ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Experience with business intelligence tools, such as Qlik Sense, Power BI, or Tableau.
  • Knowledge of customer relationship management systems and data analytics tools.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • Access to cutting-edge technology and tools.