Customer Support Specialist

2 weeks ago

Blisworth, Northamptonshire, United Kingdom Dragon2000 Full time

At Dragon2000, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a solid background in assisting customers with their queries.

The Role

We are looking for a Support Professional with a positive attitude who can thrive in a fast-paced office environment. As a Customer Support Specialist, you will be responsible for answering incoming calls and emails from our clients, who are primarily dealerships and garages that use our software products to manage their businesses.

Your key responsibilities will include:

  • Assisting users with a variety of questions about how to operate features of our software products
  • Investigating reported issues and resolving queries, or escalating them to our technical teams if necessary
  • Testing new features and products from a user perspective
  • Logging and updating customer communications via our in-house software
  • Using other support software tools to provide excellent customer service

Requirements

To be successful in this role, you will need:

  • 2+ years of experience in assisting customers over the phone and via email
  • Excellent verbal and written communication skills and the ability to empathise with customers
  • A friendly, positive, and professional telephone manner
  • Great teamworking skills
  • Proficiency in using computer systems, such as CRM, call logging, or other business-oriented software
  • A logical, problem-solving mindset and the ability to learn quickly when it comes to using technology
  • The ability to give instructions and explain processes to others in a simple and helpful way

Benefits

We offer a range of benefits to our employees, including:

  • A monthly attendance bonus
  • Free daily lunch at our on-site restaurant and coffee bar
  • Free use of our Table Football and Arcade machine
  • A casual dress code
  • Prestigious offices in a sought-after location with ample free parking
  • A Workplace Pension scheme
  • Career opportunities to progress into customer training, onboarding, and other roles for those who show aptitude

Working Hours

The working hours for this role are 9am to 5pm, Monday to Friday. This is an in-person, office-based, full-time role that requires you to have your own transport, but is easily commutable from surrounding areas.

Job Type: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

  • Discounted or free food
  • On-site gym
  • On-site parking

Schedule:

  • Monday to Friday

Work Authorisation:

  • United Kingdom (required)

Work Location: In person

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