Technical Support Specialist

2 days ago

StainesuponThames, Surrey, United Kingdom Proactive Appointments Full time

{"h1":"Technical Support Role","p":"We are seeking a skilled Technical Support contractor to join our client's team for a 12-month contract assignment. As a Technical Support Specialist, you will be responsible for providing expert technical assistance to our client's customers, resolving complex technical issues, and ensuring high-quality customer service.","h2":"Key Responsibilities","ul":{"li":"Providing technical support to customers via phone, email, or chat","li":"Troubleshooting and resolving technical issues with software, hardware, and network systems","li":"Collaborating with internal teams to resolve complex technical issues","li":"Developing and maintaining technical documentation and knowledge base","li":"Staying up-to-date with the latest technical trends and advancements"},"h2":"Requirements","ul":{"li":"Recent hands-on experience in a technical support environment","li":"Understanding of object-oriented programming languages like Java","li":"Knowledge of web applications stack components","li":"Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell","li":"Knowledge of Linux/Unix","li":"Good experience with relational databases (e.g. MySQL, Oracle)","li":"Excellent written and verbal communication skills","li":"Personal commitment to quality and customer service"},"h2":"What We Offer","p":"As a Technical Support contractor with Proactive Appointments, you will have the opportunity to work on a variety of technical projects, develop your skills and expertise, and contribute to the success of our client's business.","p":"We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website."}

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