Customer Service Team Lead
3 weeks ago
Job Opportunity
We are seeking a skilled Customer Service Team Lead to join our team in Market Drayton.
As a Customer Service Team Lead, you will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service offering in a fast-paced working environment.
Key Responsibilities
- Day-to-day supervision of allocated members of the admin team to ensure they undertake their duties in line with departmental processes and procedures.
- Ensure your team is adequately trained in the execution of their daily duties, monitor performance, and provide coaching, counselling, and development when required.
- Hold monthly 1-2-1's to ensure PDP action plan objectives are being met.
- Deal with and resolve personnel issues and raise with Senior Management/HR when appropriate.
- Act as the liaison between business management and the client/customer, providing a flexible support service to deal with issues as they arise.
- Implement new business from start to finish, ensuring everything is in place to support the client/customer.
- Support business and client/customer ad-hoc projects.
- Run weekly/monthly KPI data reports for the Head of Customer Service.
- Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.
Requirements
- Previous experience of supervising a team to deliver excellent customer/client support services.
- Able to manage conflict, seeing issues through to resolution while developing and maintaining successful relationships.
- Able to identify and solve problems in a structured manner through specific attention to detail.
- Excellent communication skills in order to deliver accurate information.
- Effectively prioritise workload in order to meet set deadlines.
- Able to work as part of a team or individually.
About Us
Culina Logistics is a leading logistics company committed to providing excellent customer service. We offer a range of benefits, including competitive holiday entitlement, a great pension scheme, life assurance, and wellness initiatives.
Our people are the driving force behind our success, and we are committed to supporting their development and recognising their achievements.
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