Customer Service Team Lead

3 weeks ago


Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Opportunity

We are seeking a skilled Customer Service Team Lead to join our team in Market Drayton.

As a Customer Service Team Lead, you will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service offering in a fast-paced working environment.

Key Responsibilities

  • Day-to-day supervision of allocated members of the admin team to ensure they undertake their duties in line with departmental processes and procedures.
  • Ensure your team is adequately trained in the execution of their daily duties, monitor performance, and provide coaching, counselling, and development when required.
  • Hold monthly 1-2-1's to ensure PDP action plan objectives are being met.
  • Deal with and resolve personnel issues and raise with Senior Management/HR when appropriate.
  • Act as the liaison between business management and the client/customer, providing a flexible support service to deal with issues as they arise.
  • Implement new business from start to finish, ensuring everything is in place to support the client/customer.
  • Support business and client/customer ad-hoc projects.
  • Run weekly/monthly KPI data reports for the Head of Customer Service.
  • Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.

Requirements

  • Previous experience of supervising a team to deliver excellent customer/client support services.
  • Able to manage conflict, seeing issues through to resolution while developing and maintaining successful relationships.
  • Able to identify and solve problems in a structured manner through specific attention to detail.
  • Excellent communication skills in order to deliver accurate information.
  • Effectively prioritise workload in order to meet set deadlines.
  • Able to work as part of a team or individually.

About Us

Culina Logistics is a leading logistics company committed to providing excellent customer service. We offer a range of benefits, including competitive holiday entitlement, a great pension scheme, life assurance, and wellness initiatives.

Our people are the driving force behind our success, and we are committed to supporting their development and recognising their achievements.



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