Customer Service Team Lead

2 weeks ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Description

We are seeking a highly skilled Customer Service Supervisor to join our team in Market Drayton on a full-time permanent basis. As a Customer Service Supervisor, you will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service offering in a fast-paced working environment.

Key Responsibilities

  • Day-to-day supervision of allocated members of the admin team to ensure they undertake their duties in line with departmental processes and procedures.
  • Ensure your team is adequately trained in the execution of their daily duties, monitor performance, and provide coaching/counselling/development when required.
  • Hold monthly 1-2-1's to ensure PDP action plan objectives are being met.
  • Deal with and resolve personnel issues and raise with Senior Management/HR when appropriate.
  • Act as the liaison between business management and the client/customer, providing a flexible support service to deal with issues as they arise.
  • Implement new business from start to finish, ensuring that everything is in place to support the client/customer, eg. systems setup, clients understanding of processes, and the provision of a joined-up service.
  • Support business and client/customer ad-hoc projects.
  • Run weekly/monthly KPI data reports for the Head of Customer Service.
  • Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.

Requirements

  • Previous experience of supervising a team to deliver excellent customer/client support services.
  • Able to manage conflict, seeing issues through to resolution while developing and maintaining successful relationships.
  • Able to identify and solve problems in a structured manner through specific attention to detail.
  • Excellent communication skills in order to deliver accurate information.
  • Effectively prioritise workload in order to meet set deadlines.
  • Able to work as part of a team or individually.

About Us

Culina Group is a leading logistics provider, and we are committed to making our company a great place to work. We offer a wide range of benefits, including competitive holiday entitlement, a great pension scheme, life assurance, wellness initiatives, and everyday discounts.

  • Customer Service Team Lead

    1 week ago

    Market Drayton, Shropshire, United Kingdom Culina Group Full time

    Job OpportunityWe are seeking a skilled Customer Service Team Lead to join our team in Market Drayton.As a Customer Service Team Lead, you will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service offering in a fast-paced working environment.Key ResponsibilitiesDay-to-day...

  • Customer Service Team Lead

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Group Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team in Market Drayton on a full-time permanent basis.Job Summary:The Customer Service Supervisor will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service...

  • Customer Service Team Lead

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Group Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team in Market Drayton on a full-time permanent basis.Job Summary:The Customer Service Supervisor will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service...

  • Customer Service Team Lead

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Group Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team in Market Drayton on a full-time permanent basis.Job Summary:The Customer Service Supervisor will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service...

  • Customer Service Team Lead

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Group Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team in Market Drayton on a full-time permanent basis.Job Summary:The Customer Service Supervisor will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service...

  • Customer Service Team Leader

    1 day ago

    Market Drayton, Shropshire, United Kingdom Culina Group Full time

    Job DescriptionWe are seeking a talented Customer Service Supervisor to join our team at Culina Group. As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and develop a high-performing Customer Service team to achieve exceptional customer...

  • Regional Customer Service Supervisor

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Logistics Full time

    Regional Customer Service SupervisorAre you a motivated and experienced leader looking to take your career to the next level? We are seeking a highly skilled Regional Customer Service Supervisor to join our team at Culina Logistics.Key Responsibilities:Lead and motivate a team of customer service representatives to achieve exceptional performance and...

  • Regional Customer Service Supervisor

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Logistics Full time

    Regional Customer Service SupervisorAre you a motivated and experienced leader looking to take your career to the next level? We are seeking a highly skilled Regional Customer Service Supervisor to join our team at Culina Logistics.Key Responsibilities:Lead and motivate a team of customer service representatives to achieve exceptional performance and...

  • Regional Customer Service Supervisor

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Logistics Full time

    Regional Customer Service SupervisorAre you a motivated and experienced leader looking to take your career to the next level? We are seeking a highly skilled Regional Customer Service Supervisor to join our team at Culina Logistics.Key Responsibilities:Lead and motivate a team of customer service representatives to achieve exceptional performance and...

  • Regional Customer Service Supervisor

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Logistics Full time

    Regional Customer Service SupervisorAre you a motivated and experienced leader looking to take your career to the next level? We are seeking a highly skilled Regional Customer Service Supervisor to join our team at Culina Logistics.Key Responsibilities:Lead and motivate a team of customer service representatives to achieve exceptional performance and...

  • Customer Service Representative

    2 weeks ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.Key...

  • Customer Service Representative

    2 weeks ago

    Market Drayton, Shropshire, United Kingdom Domino's Careers UK Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Domino's Market Drayton.Available shifts are evening and weekend hours.Previous customer service experience is preferred, but all training will be provided.Key Responsibilities:Providing excellent customer service to our customersWorking effectively as part of...

  • Customer Service Representative

    3 days ago

    Market Drayton, Shropshire, United Kingdom Domino's Careers UK Full time

    Customer Service Representative OpportunityWe are seeking a dedicated Customer Service Representative to join our team at Domino's Market Drayton.Evening and weekend hours are currently available, with quick start dates for the right candidate.Previous customer service experience is preferred, but all training will be provided.Key Responsibilities:Provide...

  • Customer Service Representative

    2 months ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    {"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and stock...

  • Customer Service Representative

    2 months ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    {"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and stock...

  • Customer Service Representative

    3 weeks ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, answering questions and resolving queries in a professional and friendly manner.Efficiently manage deliveries, restocking shelves and maintaining a clean and...

  • Regional Customer Service Supervisor

    3 weeks ago

    Market Drayton, Shropshire, United Kingdom Culina Logistics Full time

    Job Title: Regional Customer Service SupervisorAn exciting opportunity has arisen for a Regional Customer Service Supervisor to join our team in a 12-month fixed-term contract.As a key member of our Customer Service team, you will be responsible for supporting the Customer Service Managers in driving high performance, developing and supervising team members...

  • Customer Service Representative

    2 weeks ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, answering questions and resolving queries in a professional and courteous manner.Efficiently process deliveries, restocking shelves and maintaining a clean...

  • Customer Service Representative

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    {"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and stock...

  • Customer Service Representative

    4 weeks ago

    Market Drayton, Shropshire, United Kingdom Lidl in Deutschland Full time

    {"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and stock...