Customer Service Coordinator

1 week ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Description

The purpose of a Customer Services Administrator is to provide exceptional contract support and customer service in a fast-paced environment, offering a continuous professional and dedicated service.

Key Responsibilities:

  • Answering calls for internal and external personnel.
  • Problem-solving for clients, customers, and internal departments.
  • Meeting customer and client expectations.
  • Resolving customer and client queries.
  • Collating accurate information for client KPI packs and internal business reporting.
  • Maintaining a high level of customer/client focus.
  • Providing various reports for clients in a timely manner.
  • Checking PODs have cleared on the system, investigating, and clearing down unallocated PODs.
  • Chasing outstanding PODs from hauliers, depots, etc.
  • Ensuring the completion and circulation of reports to relevant stakeholders.

Requirements:

  • Possess a passion for delivering an exceptional customer service experience.
  • Have attention to detail to deliver accurate information/adaptability to fast-paced tasks.
  • Have good geographical knowledge.
  • Be proficient in computer literacy, including Microsoft Excel, PowerPoint, and Outlook.
  • Have SAP experience.
  • Be conscientious and reliable with an adaptable attitude.

About Culina Group:

Culina Group is an inclusive and diverse organisation committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits:

  • Annual Leave – Holiday entitlement of 235 hours per annum.
  • Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4% employee and 4% employer.
  • Life Assurance - 2 x your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts - Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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