Customer Service Coordinator

6 days ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Summary

The Customer Service Administrator will play a vital role in supporting the day-to-day operations of Customer Services at Culina Group. This position requires a highly organized and detail-oriented individual who can provide exceptional contract support and customer service in a fast-paced environment.

Key Responsibilities

  • Provide administrative support to the Customer Services team, including answering calls, responding to emails, and resolving customer queries.
  • Collaborate with internal departments to meet customer and client expectations.
  • Develop and maintain accurate information for client KPI packs and internal business reporting.
  • Ensure timely completion and circulation of reports to relevant stakeholders.
  • Perform other administrative tasks as determined by the Customer Service Manager.

Requirements

  • Passion for delivering an exceptional customer service experience.
  • Attention to detail and ability to work in a fast-paced environment.
  • Good geographical knowledge and proficiency in computer literacy, including Microsoft Excel, PowerPoint, and Outlook.
  • SAP experience is an asset.
  • Conscientious and reliable with an adaptable attitude.

What We Offer

  • Annual leave entitlement of 235 hours per annum.
  • Pension scheme with a great contribution of 4% employee and 4% employer.
  • Life assurance of 2 x annual salary.
  • Wellness program with access to confidential telephone counseling and legal information service.
  • Eye care vouchers with substantial savings on eye tests and prescription glasses.
  • Reward and recognition program with Employee of the Month and Year awards.
  • Everyday discounts on various products and services.

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