Customer Service Supervisor

3 days ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Title: Customer Service Supervisor

Job Summary:

We are seeking a highly skilled Customer Service Supervisor to join our team in Market Drayton. As a Customer Service Supervisor, you will be responsible for supporting the Customer Services Manager, developing and supervising the Team to ensure an outstanding service offering in a fast-paced working environment.

Key Responsibilities:

  • Day-to-day supervision of allocated members of the admin team to ensure they undertake their duties in line with departmental processes and procedures.
  • Ensure your team is adequately trained in the execution of their daily duties, monitor performance, and provide coaching/counselling/development when required.
  • Hold monthly 1-2-1's to ensure PDP action plan objectives are being met.
  • Deal with and resolve personnel issues and raise with Senior Management/HR when appropriate.
  • Act as the liaison between business management and the client/customer, providing a flexible support service to deal with issues as they arise.
  • Implement new business from start to finish, ensuring that everything is in place to support the client/customer, eg. systems setup, clients understanding of processes, and the provision of a joined-up service.
  • Support business and client/customer ad-hoc projects.
  • Run weekly/monthly KPI data reports for the Head of Customer Service.
  • Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.

Requirements:

  • Previous experience of supervising a team to deliver excellent customer/client support services.
  • Able to manage conflict, seeing issues through to resolution while developing and maintaining successful relationships.
  • Able to identify and solve problems in a structured manner through specific attention to detail.
  • Excellent communication skills in order to deliver accurate information.
  • Effectively prioritise workload in order to meet set deadlines.
  • Able to work as part of a team or individually.

Benefits:

  • Annual Leave – Competitive holiday entitlement of 235 hours per annum.
  • Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4% employee and 4% employer.
  • Life Assurance – 2 x your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts – Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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