Regional Operations Manager

2 weeks ago


Welshpool, Powys, United Kingdom FLSmidth Pty Limited Full time
Job Overview

We are seeking a seasoned Regional Field Service Operations Manager to lead our Service team in Welshpool. This role involves ensuring policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.

Key Responsibilities
  • Plan, organize, and lead the effective and efficient operations of the Service team, including the placement of Service Technicians within the Regional allocated area, taking into account skill set, location, and hours worked;
  • Ensure all tasks on-site or in the workshop are performed safely, adhering to Critical Risk Standards and demonstrating a commitment to working safely at all times;
  • Manage the selection of new/replacement Service Technicians – actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance;
  • Manage bookings of breakdowns, installations, and service visits with external stakeholders; liaise with the customers by telephone and email to assist them with inquiries, quotations, and potential orders;
  • Continuously coach as part of your leadership style and ensure the ongoing technical and professional development of direct reports.
Requirements
  • Previous experience supervising a site service team within the mining sector and using an ERP system, preferably Epicor;
  • Excellent oral, written, and interpersonal communication skills to work with customers, contractors, and other personnel daily;
  • Ability to plan and work effectively and efficiently with minimum supervision and set priorities for own personal goals;
  • A competitive annual salary package ranging from AU$120,000 to AU$180,000 depending on experience;
  • Access to salary packaging options to allow you to maximize your after-tax income;
  • Employee Assistance Program for employees and immediate family;
  • Purchased annual leave options;
  • Involvement with community and charity initiatives;
  • As an equal-opportunity employer, FLSmidth Pty Limited embraces diversity and equality by promoting an environment of inclusion.
About FLSmidth

FLSmidth Pty Limited is a respected global OEM company committed to providing innovative solutions to the mining industry.



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