Helpdesk and Technical Services Professional
2 weeks ago
About the Opportunity
We are looking for a highly skilled Helpdesk Support specialist to join our 24/7 support team at Computappoint. As a key member of the team, you will be responsible for delivering exceptional customer service across various channels.
Your primary focus will be on handling multi-channel contacts, documenting troubleshooting procedures, and resolving issues within set timeframes. To succeed in this role, you must have a strong understanding of customer tools and troubleshooting methods.
Responsibilities
- Utilising customer tools to handle contacts
- Documenting technical information
- Providing timely issue resolution
Qualifications and Experience
- Relevant experience in IT support
- Familiarity with ticketing systems (ServiceNow)
- Knowledge of communications solutions (Jabber, Chat software)
Benefits and Salary
This position offers a competitive base salary of up to £26,000, plus a shift-based bonus and an excellent benefits package.
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