Driver Journey Coordinator

6 days ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group, is seeking a highly skilled Customer Service Admin/Driver to join our team in Portsmouth. As a Driver Support Advisor, you will be the first point of contact for our customers and be responsible for managing complaints effectively, handling reports, and assisting our customers with their queries and questions.

The successful candidate will have a strong passion for delivering exceptional customer service and be able to communicate effectively with customers across the entire driver journey. They will also be responsible for handling queries into the helpdesk via phone, email, or web chat, with the aim of achieving customer excellence.

Key responsibilities include working with multiple customers, handling queries, aiming to resolve queries first time, building relationships, and reviewing customer reporting. The ideal candidate will have experience using Microsoft Excel and Outlook, and be confident in troubleshooting and investigating to answer customer questions or resolve complaints.

Our company offers a competitive starting salary of £27,000 per annum, bonus earning potential, 25 days holiday + 8 days bank holiday, and a great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. Other benefits include a company car scheme following the passing of probation, private medical cover, life assurance scheme, discounts on different retailers, wellbeing hour each month, and volunteer days.

We value diversity and inclusion and welcome applications from anyone who is excited about the opportunity of joining us. Our recruitment process is designed to be accessible to all, and we are happy to review any adjustments on a case-by-case basis.



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