Mobility Support Specialist

7 days ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

Are you passionate about delivering exceptional customer service and making a real difference to our customers' lives? If so, we want to hear from you As a Customer Service Admin/Driver at KINTO-UK Ltd, you will be working for a leading mobility brand owned by the Toyota Group, with offices located in Portsmouth.

The successful candidate will be responsible for managing complaints effectively, handling reports, and assisting our customers with their queries and questions. This will be handled by inbound phone calls, emails, and, in the future, web chat, with the aim of achieving customer excellence.

We are looking for someone who is naturally curious and confident in troubleshooting and investigating to answer customer questions or resolve complaints. The ideal candidate will have a strong passion for helping others and be able to communicate effectively with customers across the entire driver journey.

Key responsibilities include working with multiple customers, handling queries, aiming to resolve queries first time, building relationships, and reviewing customer reporting. The successful candidate will also have experience using Microsoft Excel and Outlook, and be confident in identifying and correcting errors or exceptions.

Our company offers a competitive starting salary of £26,500 per annum, bonus earning potential, 25 days holiday + 8 days bank holiday, and a great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. Other benefits include a company car scheme following the passing of probation, private medical cover, life assurance scheme, discounts on different retailers, wellbeing hour each month, and volunteer days.

We are committed to being a Disability Confident Employer and are pleased to be recognised as such. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.



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