Service Planner
2 days ago
As pioneers and global leaders, Hiab is committed to writing its success story, inspiring and shaping its industry. The world we operate in, with our class-leading products, intelligent services, and innovative digital solutions, is constantly changing.
Main tasks and responsibilities:
• Respond to customer inquiries for breakdowns and servicing
• Liaise with Depots, ASCs, and Central Service teams regarding all aspects of on-call or service contracts.
• Manage and control the maintenance service contract process, schedules, and respective administration or documentation process.
• Ensure timely and efficient dispatch of Field Service Engineers whilst maintaining all elements of works to be completed.
• Assist in the management of profitability and costs for the depot operations.
Requirements:
• GCSE level
• Experience in providing excellent customer service, working in a fast-paced commercial environment, in an administrative role.
• SAP system knowledge is preferable but not essential.
• Possess good I.T. skills.
• Excellent written and verbal communication skills.
• Confident and comfortable interfacing with Customers, other departments, and stakeholders.
• Self-motivated, capable of working under pressure, and able to operate with minimal supervision.
• A team player and flexible with regards to tasks performed.
• Adaptable and resilient in a dynamic environment.
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