Service Planner

2 days ago


Ellesmere Port, Cheshire, United Kingdom Hiab Full time

As pioneers and global leaders, Hiab is committed to writing its success story, inspiring and shaping its industry. The world we operate in, with our class-leading products, intelligent services, and innovative digital solutions, is constantly changing.

Main tasks and responsibilities:

• Respond to customer inquiries for breakdowns and servicing
• Liaise with Depots, ASCs, and Central Service teams regarding all aspects of on-call or service contracts.
• Manage and control the maintenance service contract process, schedules, and respective administration or documentation process.
• Ensure timely and efficient dispatch of Field Service Engineers whilst maintaining all elements of works to be completed.
• Assist in the management of profitability and costs for the depot operations.

Requirements:

• GCSE level
• Experience in providing excellent customer service, working in a fast-paced commercial environment, in an administrative role.
• SAP system knowledge is preferable but not essential.
• Possess good I.T. skills.
• Excellent written and verbal communication skills.
• Confident and comfortable interfacing with Customers, other departments, and stakeholders.
• Self-motivated, capable of working under pressure, and able to operate with minimal supervision.
• A team player and flexible with regards to tasks performed.
• Adaptable and resilient in a dynamic environment.


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