Telecoms Customer Resolution Expert
4 weeks ago
Voneus is a leading provider of rural broadband services, committed to delivering high-speed internet connectivity to underserved communities across England and Wales.
We are passionate about empowering people to access online services, education, and economic opportunities, regardless of their location.
Our Mission:
To revolutionize rural broadband and bridge the digital divide by providing reliable, fast, and affordable internet connectivity to all.
Job Summary:
We are seeking a talented Frontline Support Agent to join our team and help us achieve our mission. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and resolving technical issues efficiently.
Responsibilities:
- Manage incoming calls from customers and respond to their queries in a professional and courteous manner
- Investigate and resolve technical issues promptly, escalating complex cases to senior technicians as needed
- Collaborate with internal teams to develop and implement effective solutions to customer complaints and issues
- Monitor and report on customer satisfaction metrics to identify areas for improvement
Requirements:
- Demonstrated experience in a call centre environment, preferably in an IT/networking context
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
Benefits:
- A competitive salary of £28,000 - £32,000 per annum
- A comprehensive benefits package including 25 days annual leave, life assurance, income protection, and pension scheme
- Ongoing training and development opportunities to enhance your skills and career progression
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