Customer Service Representative

2 weeks ago

Lerwick, Shetland Islands, United Kingdom Tesco Full time

About the Role

As a Customer Service Representative at Tesco, you will be the face of our brand, providing exceptional service to our customers. You will be responsible for creating a welcoming and inclusive environment, ensuring that every customer leaves the store feeling valued and satisfied.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Build strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Stay up-to-date with product knowledge and promotions to provide accurate information to customers.
  • Contribute to a positive and inclusive store environment, promoting Tesco's values and culture.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and bonuses.
  • A comprehensive training program to develop your skills and knowledge.
  • A supportive and inclusive team environment, with opportunities for career progression.
  • A range of benefits, including discounts on Tesco products, free wellbeing services, and access to exclusive colleague networks.

Requirements

  • A passion for delivering exceptional customer service and building strong relationships with customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • A positive and inclusive attitude, with a commitment to promoting Tesco's values and culture.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of our customers.

Why Join Us?

At Tesco, we are committed to creating a workplace that is inclusive, supportive, and rewarding. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, work with a talented and diverse team, and make a real difference to the lives of our customers.

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