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Customer Service Representative

2 months ago


Poole, Poole, United Kingdom Hatched Recruitment Group Full time

Job Title: Customer Support Agent

Reports to: Customer Support Manager

Job Overview:
We are seeking a skilled Customer Support Agent to join our team at Hatched Recruitment Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  1. Manage and respond to customer inquiries and support requests in a timely and professional manner.
  2. Utilize our ticketing software to track and resolve customer issues efficiently.
  3. Communicate effectively with customers to understand their needs and provide solutions.
  4. Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction.
  5. Stay up-to-date with our software and services to provide accurate and informed support.
  6. Contribute to the development of knowledge base articles and procedures to enhance customer support.
  7. Work collaboratively with the support team to achieve shared goals and objectives.
  8. Participate in regular meetings to discuss customer feedback and support process improvements.

Requirements:

  1. Experience working in a customer support environment.
  2. Excellent communication and problem-solving skills.
  3. Ability to work in a fast-paced environment and prioritize tasks effectively.
  4. Strong technical skills and ability to learn new software and systems.
  5. Collaborative and team-oriented approach to work.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.