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Customer Service Representative
2 months ago
Job Title: Customer Support Agent
Reports to: Customer Support Manager
Job Overview:
We are seeking a skilled Customer Support Agent to join our team at Hatched Recruitment Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Manage and respond to customer inquiries and support requests in a timely and professional manner.
- Utilize our ticketing software to track and resolve customer issues efficiently.
- Communicate effectively with customers to understand their needs and provide solutions.
- Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction.
- Stay up-to-date with our software and services to provide accurate and informed support.
- Contribute to the development of knowledge base articles and procedures to enhance customer support.
- Work collaboratively with the support team to achieve shared goals and objectives.
- Participate in regular meetings to discuss customer feedback and support process improvements.
Requirements:
- Experience working in a customer support environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong technical skills and ability to learn new software and systems.
- Collaborative and team-oriented approach to work.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.