Sales and Retention Manager

4 weeks ago


Rugby, Warwickshire, United Kingdom Frasers Group Full time

About the Role

This is a full-time position reporting directly into the General Manager. As a Sales and Retention Manager, you will be responsible for supporting the General Manager and the wider team in the successful operation of the gym. Your specific responsibilities will include driving new member sales, maximising retention, and overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is a part of our core, matching with great company benefits to mention a few:

  • 20% discount across all Frasers Group facias
  • Eligibility for the Fearless bonus scheme
  • Free Gym membership
  • Reward and recognition with our Everlast Gyms monthly champions
  • Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
  • Enhance your fitness knowledge with product training and the opportunity to deliver personal training sessions and group training

Key Responsibilities

  • Represent Everlast Gyms as an ambassador for fitness
  • Demonstrate our elevated ways of working always
  • Advocate for our FUNDAMENTALS sales process, leading by example in this area and supporting, and training the wider team to improve confidence and performance
  • Big focus on driving new member sales and retaining existing members to grow live member movement
  • Owning the activity planners for the gym and ensuring they are thorough, well planned and executed
  • Implement strategies to increase lead generation both internally and externally
  • Monitoring our dashboards and KPIs, communicating key insights to the wider team
  • Driving all revenue lines from membership sales to product & secondary, to drive profitability of the gym
  • Prepare and deliver monthly sales presentations to wider management team
  • Build key relationships with local businesses to evolve local partnerships
  • Developing the #WeMoveBusinesses membership opportunities (both new and existing)
  • Lead by example on reception and the gym floor in this member facing role designed to enhance every visit
  • Buy-in to national focuses & incentives like #WorkoutWednesday & #WeCommunicate
  • Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them on a daily basis

Requirements

  • Possession of a passion for health, fitness and wellness
  • Strong leadership qualities
  • Adaptability in communication style to
  • A positive, solutions driven mindset in the face of adversity
  • A member champion mentality with exceptional interpersonal skills
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
  • Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required


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