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Senior Claims Manager
1 month ago
At Davies Group, we are seeking a highly skilled Senior Case Manager to join our team. As a Senior Case Manager, you will be responsible for effectively managing a caseload of new, in-progress, and complex property claims in line with both client and service level requirements.
Key Responsibilities
- Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs) whilst demonstrating good levels of technical competence.
- Handle technical, quality, and payment referrals from Case Managers up to authority level.
- Manage claims that exceed the delegated authority (DA) limit or that are removed from DA due to SI concerns/underwriting issues up to authority level.
- Support team members with complaint handling and liaise with client customer relation teams, where required, to resolve/escalate complaints.
- Support Team Leader with management activities including communication of plans to the team, monitoring and managing SLA performance, productivity, and general conduct.
- Effectively handle all customer interactions (Client and direct customer) professionally, knowledgeably, and with Treating Customers Fairly (TCF) in mind.
- Effectively manage third-party suppliers to drive cases to settlement with service, cost, and timescales in mind.
- Adhere to relevant governance and regulatory processes (Data Protection (DPA), TCF, Information Security).
- Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses.
- Contribute positively to both great teamwork and a good overall culture.
What We Offer
- SLA performance data analysis *
- Audit and feedback *
- Audit and feedback *
- Audit and feedback *
- Feedback, SLA performance data analysis
- Audit and feedback *
- Lifecycle MI, Audit and feedback *
- Audit and feedback
- Completed PDR Forms and Competency Reviews
- Team performance and feedback
About Us
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi-award-winning specialist professional services and technology business. We deliver operations, consulting, and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our values:
Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are Dynamic - We readily adapt to the changing environment. We strive for what's next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.
We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.
We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.
We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.
(*) Note: Specific measures will apply for areas such as: Productivity, Proactivity and Quality (Team and Individual level) that link into individual objectives
