Customer Service Ambassador

2 weeks ago


Queens Way, United Kingdom East of England Coop Full time

Job Overview:



We are seeking a highly motivated and dedicated Customer Service Assistant to join our team at the East of England Co-op in Ipswich. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is looking to start or further their career in retail.



Key Responsibilities:




  • To provide high standards of customer service, ensuring that customers receive a warm welcome and any issues are resolved promptly and efficiently.
  • To work collaboratively with colleagues to achieve sales targets and maintain a clean, safe and welcoming store environment.
  • To support the Store Manager in achieving business objectives, including managing stock levels, processing transactions and maintaining accurate records.


Requirements:




  • Friendly and approachable attitude, with excellent communication skills.
  • Able to work effectively as part of a team, with a positive and flexible attitude.
  • Basic numeracy, literacy and IT skills, with ability to learn new systems quickly.
  • A reliable and punctual individual, able to work varied shifts including evenings and weekends.


Benefits:




  • Competitive hourly rate of £11.50 per hour.
  • 20% discount on all food purchases in-store, plus discounts across other family businesses.
  • 22 days holiday (plus bank holidays) increasing with service.
  • 5% employer pension contribution.
  • Death in service benefit.
  • Access to colleague communications app, The Loop.
  • Enhanced family leave and pay arrangements.
  • Opportunities for growth and development through award-winning training and apprenticeship programs.
  • Financial wellbeing support, including Wagestream.


What We Offer:



We strive to be the best place to work, investing in our colleagues to help them progress in their careers and achieve their full potential. Our team is diverse, motivated and committed to providing exceptional customer service, and we are looking for like-minded individuals to join us.



Salary: £11.50 per hour.



Total Vacancy Hours: 10 hours per week.



Location: 64 Queens Way, Ipswich, IP3 9EX.



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