Customer Service Representative

2 weeks ago


Queens Way, United Kingdom East of England Coop Full time

Role Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in Ipswich. As part of the East of England Co-op, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.

About the Role

This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about providing excellent customer service. You will be responsible for supporting your store team to deliver high standards of availability and presentation, compliance, and engagement with the local community.

Key Responsibilities

  • Support Store Team: Work collaboratively with colleagues to achieve sales targets and provide exceptional customer service.
  • Deliver High Standards: Maintain high standards of availability and presentation, ensuring the store looks its best at all times.
  • Engage with Community: Build strong relationships with customers and the local community, promoting the co-op's values and services.

Requirements

To succeed in this role, you will need:

  • Friendly and Approachable Attitude: A warm and welcoming demeanor, ensuring customers feel valued and supported.
  • Reliable Team Player: Ability to work effectively as part of a team, contributing to the achievement of sales targets and delivering excellent customer service.
  • Effective Communication Skills: Excellent communication skills, both written and verbal, to engage with customers and colleagues.
  • Basic Numeracy, Literacy, and IT Skills: Proficiency in basic numeracy, literacy, and IT skills, including Microsoft Office applications.

Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • Competitive Hourly Rate: £11.50 per hour, reflecting the value we place on your contributions.
  • 20% Discount: Enjoy 20% discount on food and other purchases in our stores and across our family of businesses.
  • Holiday Entitlement: Receive 22 days holiday (plus bank holiday entitlement), increasing with service.
  • 5% Employer Pension Contribution: We contribute 5% to your pension scheme, helping you plan for your future.
  • Death in Service Benefit: Our death in service benefit provides financial security for your loved ones.
  • Access to Colleague Communications App: Stay connected with colleagues and access important information through our colleague communications app.
  • Enhanced Family Leave and Pay Arrangements: Enjoy enhanced family leave and pay arrangements, supporting your work-life balance.
  • Award-Winning Training and Apprenticeship Programmes: Develop your skills and career prospects through our award-winning training and apprenticeship programmes.
  • Financial Wellbeing Support: Access financial wellbeing support, including Wagestream, to help manage your finances.

Working Pattern

The normal working pattern for this role includes Friday and Saturday shifts, with a start time of 5:30am and finish time of 1pm. Please note that our working patterns are non-contractual and may be subject to change.



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