Customer Service Representative

2 weeks ago


Indian Queens, United Kingdom Frugi Limited Full time
Job Summary:
As a Customer Service Representative with Frugi Limited, you will play a vital role in providing exceptional support to customers across various brands. This fast-paced position requires excellent communication skills, a problem-solving approach, and a passion for delivering outstanding customer experiences.

About the Role:
This multi-brand role is an exciting opportunity to work with Celtic & Co., a leading digitally native portfolio of ethically sourced, natural, and sustainable British brands. You will be responsible for processing orders, handling customer inquiries, and promoting products through various channels. If you have a background in retail or sales and enjoy working in a dynamic environment, this could be the perfect fit for you.

Key Responsibilities:
- Provide exceptional customer service and support via telephone, email, and post
- Process orders and catalogue requests in a timely and accurate manner
- Contact customers to promote products and services
- Maintain positive relationships with customers and colleagues alike

Benefits:
- 8-hour day shifts with free parking available
- Opportunities for career growth and professional development
- Exclusive discounts on Refined Brands products
- A supportive and collaborative team environment
- The chance to work with a renowned portfolio of sustainable brands

Requirements:
- Previous experience in a customer-facing role or sales environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced setting with multiple priorities
- Passion for delivering exceptional customer experiences
- Basic knowledge of Microsoft Office applications

Salary:
This role offers a competitive salary of £25,000 - £30,000 per annum, depending on experience.

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