Customer Experience Advisor

5 days ago


Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time

As a Customer Experience Advisor at Virgin Atlantic Holidays, you will play a vital role in delivering outstanding service to our customers. We are looking for individuals who share our passion for becoming the most loved travel company.

We offer competitive salaries, with this position paying around £24,710 per annum. You will work full-time hours of 37.5 hours a week, Monday - Sunday, and have two days a week in our VHQ in Crawley.

In this role, you will assist with queries and complaints generated, offering quotes for changes to existing arrangements. You will also actively contact customers in response to customer service questionnaire replies.

To succeed in this position, you will need previous experience in customer service. You must be able to provide advice and mentorship to help customers find the right product that suits their needs.

  • Your responsibilities will include responding to customer correspondence, including complaints within industry guidelines and our internal timelines.
  • You will work closely with other team members to deliver memorable experiences for our customers.

Virgin Atlantic Holidays is committed to providing a dynamic and supportive work environment. We invest in our employees' development and well-being, ensuring they have the skills and resources needed to excel in their roles.



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