Charity Shop Director

3 weeks ago

Loughborough, Leicestershire, United Kingdom Course Full time
Job Title: Charity Shop Manager

Are you passionate about retail and customer service? Do you have strong leadership skills and a passion for charity work? We are seeking a highly motivated and experienced Charity Shop Manager to join our team at PDSA.

Job Summary:

The Charity Shop Manager will be responsible for leading a team of colleagues and volunteers to maximize profit and achieve a great shopping experience for customers. You will be the champion of the PDSA name and will raise awareness of the charity's work in the local area. You will also be responsible for sharing your retail knowledge with other PDSA Shop Managers in the region to help them achieve best practice and sales.

Key Responsibilities:
  1. Lead the team to maximize profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation, and good use of financial and competitor data.
  2. Drive a culture of continuous improvement by constantly reviewing KPIs and performance data to gain insight into what works and what doesn't.
  3. Be passionate about PDSA as a charity and raise awareness of what we do with every customer.
  4. Know what constitutes great customer service and want to instil your passion and abilities in your retail team.
  5. Be self-motivated, organized, enjoy working with people, and thrive on the opportunity to run your own shop.
What We Offer:
  1. Flexible working options.
  2. 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year.
  3. An additional Wellbeing Day to take whenever you like to help recharge your batteries.
  4. Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.
  5. Life Assurance policy (4 x Annual Salary).
  6. Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues.
  7. Wide range of discounts for Retail, Holiday, and similar organizations on our fetch platform.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We offer a range of family-friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk, and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

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