Customer Experience Coordinator

2 days ago


Dundee, Dundee City, United Kingdom ENGINEERINGUK Full time

We are looking for a highly motivated and experienced Team Support Lead to join our team in Douglas, Isle of Man.

About the Role

This exciting opportunity is for a Team Support Lead to join our Engineering UK team, working closely with store leadership and BIG to deliver operational excellence and customer satisfaction.

Job Description
  • Duty Manage in the absence of the next level Leader when required, ensuring seamless day-to-day operations and customer satisfaction.
  • Champion new ways of working within stores through an open mindset and positive attitude, driving innovation and growth.
  • Lead colleagues in delivery of task prioritizing customer first, fostering a culture of excellence and accountability.
Key Responsibilities
  • Deliver great standards and service by putting the customer first, exceeding expectations and driving loyalty.
  • Act on customer feedback to deliver improvement, leveraging insights to inform business decisions.
  • Ensure the delivery of brilliant basics, maintaining high presentation standards and attention to detail.
Technical Skills/Experience

The ideal candidate will have:

  • Good knowledge of the commercial operation, brilliant basics and operational excellence.
  • Current working knowledge of all VM principles.
  • A good communicator with the ability to build relationships and work within a team.
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.


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