Customer Experience Lead

4 days ago


Dundee, Dundee City, United Kingdom Dobbies Full time

About the Role

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We're seeking an experienced retail professional to join our team as a Customer Experience Lead. This exciting opportunity will see you play a key role in driving sales, promoting customer loyalty, and ensuring high standards are maintained across our stores.

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Key Responsibilities

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  • Delivering exceptional customer service by engaging with customers, responding to their needs, and resolving issues promptly.">
  • Supervising stock processes, including receiving, stocking, and replenishing merchandise to meet customer demand.">
  • Ensuring accurate records of stock levels, processing transfers, wastage, and receipts, and highlighting any discrepancies.">
  • Driving sales through effective customer interactions, promoting products, and encouraging customers to purchase.">
  • Developing and maintaining a deep understanding of our products, services, and competitor offerings to provide expert advice to customers.">
  • Collaborating with colleagues to maintain store appearance, cleanliness, and overall quality.">
  • Supporting staff development, training, and coaching to ensure team members are equipped to deliver exceptional customer service.">
  • Deputizing for management in their absence and contributing to the overall success of the store.">
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Your Skills and Qualifications

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  • Prior experience in a customer-facing role, preferably within retail or garden centre environments.">
  • Proven supervisory or leadership skills, with a track record of successfully managing teams and achieving goals.">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.">
  • A genuine passion for delivering great customer service and creating memorable experiences.">
  • The ability to work well under pressure, prioritizing tasks and managing multiple responsibilities effectively.">
  • A collaborative approach to working with others, with a focus on teamwork and mutual support.">
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What We Offer

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  • An estimated annual salary of £28,000-£35,000, depending on experience and qualifications.">
  • Generous annual leave entitlement, allowing you to take time off when needed.">
  • Exclusive discounts on products and services across our stores, restaurants, and online platforms.">
  • Access to Wagestream, enabling you to access earnings ahead of pay day and save for the future.">
  • Eligibility for Retail Trust, providing confidential support, virtual GP access, free counseling services, and discounted retail rewards.">
  • Development opportunities through Dobbies Academy, equipping you with the skills and knowledge to excel in your role.">
  • A thriving culture of collaboration, innovation, and continuous improvement, where everyone is valued and empowered to contribute.">

About Us

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Dobbies is the UK's largest garden centre retailer, with a rich history dating back to 1865. Our commitment to garden living all-year-round drives everything we do, from showcasing own-brand and branded products to hosting events and experiences that bring people together.

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We're proud to have over 3,800 colleagues across 77 stores, including six Little Dobbies and a Central Support Office near Edinburgh. As a valued member of our team, you'll be part of a dynamic and supportive environment where everyone has the opportunity to grow and thrive.



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