Estate Services Manager
4 weeks ago
About the Role
We are seeking an experienced Estate Services Officer to join our Estates team on a full-time, permanent basis. The successful candidate will be responsible for managing a team of Gardeners & Cleaners across multiple housing schemes in Barnsley, Rotherham, and Sheffield.
As an Estate Services Officer, you will be responsible for facilitating and scheduling of the estates services, ensuring work carried out is delivered in line with agreed budgets and in compliance with Health & Safety, COSHH, and PPE legislation.
You will liaise with customers on site to help identify service improvements, ensure the reporting of repairs, fly tipping, graffiti, and safeguarding alerts, and monitor the stock and supply of all allocated equipment, confirming compliance checks are in place to ensure safety of use.
Key Responsibilities
- Manage a team of Gardeners & Cleaners to deliver and maintain an excellent level of cleaning, gardening, and grounds services.
- Facilitate and schedule estates services to ensure work is delivered in line with agreed budgets and Health & Safety legislation.
- Liaise with customers on site to identify service improvements and ensure reporting of repairs, fly tipping, graffiti, and safeguarding alerts.
- Monitor stock and supply of allocated equipment and confirm compliance checks are in place to ensure safety of use.
Requirements
- Experience of leading and managing remote working teams and staff members, including strong performance management skills.
- Track record of working to agreed standards, specifications, and timescales.
- Experience of delivering high-quality Estate Services-grounds maintenance, gardening, and compliance activities.
- Direct experience of working with customers and customer feedback in a service delivery environment.
- Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR.
- Experience of budget management, cost control, and stock management.
- Excellent communication skills, both verbal and written.
- A good level of IT knowledge, including Microsoft Outlook, Excel, and Word.
- Able to demonstrate Guinness Behaviours.
- Hold a current full UK driving license.
Desirable Experience:
- Experience of delivering services, taking into account Health & Safety legislation and compliance processes, including COSHH, PPE, and RIDDOR.
- An understanding of the workings of service charges.
- Understanding of how to use mobile working devices, like smart phones or tablets.
Desirable Qualifications:
- Horticulture NVQ, BTEC, or relevant professional qualification.
- Institute of Occupational Safety and Health Certification.
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