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Sports Facility Host

2 months ago

Cookham, Windsor and Maidenhead, United Kingdom Get Golfing CIO Full time
Job Description

**About Get Golfing CIO**

We are a leading sports facilities company dedicated to providing exceptional customer experiences. As a Front of House Representative, you will play a vital role in ensuring our customers receive top-notch service and support.

**Key Responsibilities**

  • **Greet and Engage Customers**: Welcome customers with a friendly and welcoming demeanor, setting the tone for a positive experience.
  • **Provide Information and Assistance**: Offer helpful information and support to customers in person or via phone, ensuring their needs are met.
  • **Maintain a Clean and Organized Environment**: Ensure the front-of-house areas are clean, tidy, and well-maintained, reflecting positively on our company.
  • **Communicate Effectively**: Collaborate with colleagues and management to ensure seamless customer interactions and a smooth operational experience.
  • **Meet Customer Needs**: Serve customers, take orders, clear tables, and cash up, following company procedures to ensure excellent customer service.

**Requirements**

  • **Passion for Customer Service**: Demonstrate a genuine passion for delivering exceptional customer experiences.
  • **Proven Customer-Facing Experience**: Possess proven experience in customer-facing roles, preferably in the sports or hospitality industry.
  • **Strong Communication and Interpersonal Skills**: Exhibit excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • **Organizational and Multitasking Abilities**: Demonstrate strong organizational and multitasking abilities, with the capacity to handle multiple tasks and priorities.
  • **Flexibility**: Show flexibility to work varying schedules, including nights and weekends, to meet business needs.
  • **Knowledge of Sports and Related Products/Services**: Possess knowledge of and passion for sports and related products/services, with the ability to engage customers in a meaningful way.

**Benefits**

  • **Pension Plans**: Enjoy access to pension plans, supporting your financial well-being.
  • **Training and Development**: Participate in ongoing training and development opportunities, enhancing your skills and knowledge.
  • **Free Golf**: Enjoy free golf, taking advantage of our company's facilities and promoting a healthy work-life balance.
  • **50% Discount on Food and Beverage**: Receive a 50% discount on food and beverage, encouraging you to enjoy our facilities and services.
  • **Staff Referral Program**: Participate in our staff referral program, earning rewards for successful referrals.