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Customer Service Representative
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator at Pertemps Scotland. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities- Customer Service: Respond to inbound calls from customers, providing timely and effective solutions to their queries and concerns.
- Order Processing: Process customer orders, including quotations and contract management.
- Administrative Support: Maintain accurate and up-to-date spreadsheets, and provide administrative support to internal departments and external stakeholders.
- Reporting: Produce weekly reports to track customer interactions and sales performance.
- Customer Service Experience: Proven track record in a customer-facing role, with excellent communication and problem-solving skills.
- Administrative Skills: Proficient in MS Office packages, including Excel and Word, with strong attention to detail and organizational skills.
- Teamwork: Ability to work effectively under pressure, prioritize tasks, and meet deadlines.
- Competitive Salary: £25,000-£26,000 dependent on experience.
- Flexible Working Hours: Monday to Friday shifts on a rotational basis between 8:45am and 5:30pm.
- Additional Benefits: Access to in-house Learning & Development team, Employee Welfare Fund, and great additional benefits including staff incentives and loyalty holidays.