Accounts Receivables Team Lead
2 weeks ago
Company Overview:
ProPharma Group is a leading research consulting organization that empowers biotech, med device, and pharmaceutical organizations to advance scientific breakthroughs and introduce new therapies. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions.
Job Summary:
The Cash Application and Collection Team Lead role will support the accounting and finance team by maintaining the current cash application and collections work as well as reconciliation projects. This role requires a quick learner who thrives on multitasking, with strong fact-finding, problem-solving, and critical thinking skills, along with customer service experience.
Key Responsibilities:
- Work with billing team to implement changes to improve cash application process.
- Responsible for the daily cash application.
- Identify, investigate, and resolve any discrepancies within historical cash applications.
- Audit billing and customer set-up in Workday.
- Utilize a quick, friendly, and customer-service-oriented approach in all client communications.
- Proactively contact customers to inquire about payment status for past due invoices through email and phone.
- Establish meaningful relationships with customer AP and Procurement specialists.
- Support sales team by investigating and resolving invoice/payment disputes or errors and develop improvements to facilitate seamless and continuous service moving forward.
- Leverage intermediate level of Excel knowledge to improve upon and expedite business processes, as well as tasks involved with the reconciliation projects.
Required Skills and Qualifications:
- Analytical, problem-solving skills and communicate effectively with superiors & peers from diverse businesses and regions across the US via phone, email, and face-to-face.
- Strong customer service orientation – understanding and acting upon differing needs of diverse stakeholders.
- Excellent verbal and written communication skills – must be comfortable calling customers.
- Ability to stay organized and work independently.
- Experience with Workday ERP preferable but essential.
- Experience with various VMS systems.
- Expertise in MS Office tools, especially Excel.
Estimated Salary Range:
$60,000 - $80,000 per year.
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