Customer Service Representative

1 month ago

Montrose, Angus, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Colleague in one of our stores. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities

  • Provide excellent customer service, ensuring that every customer leaves the store with a positive experience.
  • Work collaboratively with colleagues to achieve sales targets and drive store performance.
  • Be knowledgeable about our products and services, making recommendations to customers and promoting our offers.
  • Contribute to maintaining a clean and safe store environment, adhering to health and safety standards.
  • Participate in seasonal, community, and charity events, enhancing the store's reputation and community engagement.
  • Be proactive in identifying opportunities to improve customer satisfaction and store performance.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and additional payments based on location and skills.
  • A minimum of 16 guaranteed hours per week, with flexibility to work fewer hours (minimum 12 hours) if desired.
  • Access to free wellbeing services, including resources to support mental health and wellbeing.
  • Life cover and an award-winning pension scheme with matching contributions.
  • Uniform provided and policies to support colleagues in all aspects of life.
  • Opportunities for career progression and professional development.

Requirements

  • A passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  • The ability to build rapport with customers and colleagues, fostering a positive and inclusive store environment.
  • Excellent communication and teamwork skills, with the ability to work effectively in a fast-paced retail environment.
  • A flexible and adaptable approach, with a willingness to learn and take on new challenges.

Why Join Us?

At Tesco, we value our colleagues and offer a range of benefits and opportunities to support their personal and professional growth. We are committed to creating a positive and inclusive work environment, where everyone feels valued and empowered to succeed.

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