Customer Service Representative

3 weeks ago

Montrose, Angus, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Colleague in one of our stores. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities

  • Provide outstanding customer service, ensuring that every customer leaves the store with a positive experience.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of store standards.
  • Be knowledgeable about our products and services, making recommendations to customers and promoting our offers.
  • Contribute to the maintenance of a safe and secure store environment, adhering to our health and safety policies.
  • Participate in seasonal, community, and charity events, enhancing the customer experience and promoting our brand.
  • Be proactive in identifying opportunities to improve customer satisfaction and store performance.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and additional payments based on location and skills.
  • A minimum of 16 guaranteed hours per week, with flexibility to work fewer hours if desired.
  • Access to free wellbeing services, including resources to support mental health and wellbeing.
  • A range of benefits, including discounts, shares, and cycle-to-work schemes.
  • Uniform provided and policies to support you throughout your career.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience.
  • The ability to build rapport with customers and work effectively as part of a team.
  • Excellent communication and interpersonal skills, with the ability to adapt to changing situations.
  • A flexible and proactive approach, with a willingness to learn and develop new skills.

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