Customer Service Representative

4 weeks ago


Montrose, Angus, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and operational goals.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a timely and professional manner
  • Efficiently manage stock levels, restock shelves, and maintain a clean and organized store environment
  • Work collaboratively with colleagues to achieve sales and operational goals, including processing transactions and handling customer payments
  • Proactively identify and resolve customer complaints, escalating issues to management as necessary
  • Participate in visual merchandising and store displays to maintain a visually appealing store environment

What We Offer

  • A competitive hourly pay rate, with opportunities for pay increases based on performance
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and pension scheme
  • Opportunities for career development and progression, including training and development programs
  • A supportive and collaborative team environment, with a focus on teamwork and mutual respect

Requirements

  • Experience working in a fast-paced retail environment, with a focus on customer service and sales
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Flexibility to work a variety of shifts, including early mornings, evenings, and weekends
  • A positive and proactive approach to work, with a focus on delivering exceptional customer service and achieving sales and operational goals

Why Join Lidl?

Lidl is a dynamic and fast-paced retail environment that offers a range of opportunities for career development and progression. As a Customer Assistant, you will be part of a supportive and collaborative team that is dedicated to delivering exceptional customer service and achieving sales and operational goals. We offer a competitive hourly pay rate, a generous benefits package, and opportunities for career development and progression.



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