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Casino Performance Leader
2 months ago
About The Rank Group
The Rank Group is a leading gaming and entertainment company that operates a number of popular brands, including Grosvenor Casinos. Our venues are located in the heart of our communities, offering a safe and enjoyable space for people to play table games, try their luck on our slots, or relax with friends and enjoy our food, drink, and entertainment.
We're on an exciting journey of growth and expansion, and we're looking for talented individuals to join our team. As a key member of our operations team, you'll play a critical role in driving the success of our casinos and delivering exceptional customer experiences.
About the Role
We're seeking an experienced Operations Manager to join our team at Grosvenor Casinos. As a key member of our operations team, you'll be responsible for supporting the General Manager in maximizing performance across all areas of the casino, with a specific focus on the Hosting Team. Your key responsibilities will include:
- Providing an excellent product and customer experience through all hosting activities in the casino, while upholding the principles of safer gambling.
- Supporting the Management Team in driving the performance of the casino, measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Championing and role-modeling our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Helping to build a highly capable management team who are fanatical about safer gambling, customer excellence, and a quality product.
- Assisting the recruitment and development of a strong team of multi-skilled employees, ensuring they deliver the Grosvenor brand experience across sales, leisure, and food and beverage.
- Proactively driving sales and controlling margin and costs to drive casino profitability.
- Ensuring the casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.
Requirements
To be successful in this role, you'll need:
- A proven track record of leadership experience within a service-driven environment, such as hospitality, entertainment, leisure, or food and beverage.
- Excellent customer focus, with experience in delivering exceptional service in hosting activities, front-of-house, reception, or food and beverage.
- Good change management skills and the ability to build a positive culture.
- Previous experience of promotional events and managing/directing a customer-oriented retail business to a wide range of customers, including VIPs and regular visitors.
- Excellent communication skills, with the ability to collaborate with the wider business.
- Sound commercial and financial acumen.
- A commitment to values and behaviors that support and encourage inclusion and diversity.
- Flexibility to work at peak times, including evenings, nights, and weekends, as required by the business.
What We Offer
We're committed to providing a competitive salary and a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flair and style to become a driving force of our team's success. We're a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.
About The Rank Group
The Rank Group is a leading gaming and entertainment company that operates a number of popular brands, including Grosvenor Casinos. Our venues are located in the heart of our communities, offering a safe and enjoyable space for people to play table games, try their luck on our slots, or relax with friends and enjoy our food, drink, and entertainment.
We're committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
