Casino Operations Manager

3 weeks ago

Coventry, Coventry, United Kingdom Rank Group Full time
Benefits
  • Competitive salary of £32,304 per annum, plus monthly tips and annual bonus potential of up to 10%
  • 28 days annual leave increasing with service, promoting work-life balance
  • Balanced 40-hour work week, prioritizing employee well-being
  • Share of tips, recognizing exceptional service and dedication
  • Life cover and private medical insurance, ensuring employee health and security
  • Contributory Pension Scheme, supporting long-term financial stability
  • 50% Off All Food, treating employees and their families to delicious meals at a reduced price
  • Team Incentives & Events, fostering a positive work environment and rewarding team achievements
  • Career Growth, investing in employee development and advancement opportunities

As a Casino Manager at Rank Group, you will support the General Manager in delivering an exceptional customer experience, leading with energy and inspiring your team to provide a great time, every time.

Responsibilities
  • Develop a strong team of multi-skilled employees, ensuring they deliver the Grosvenor brand experience across gaming, leisure, and food and beverage
  • Deliver an excellent product and customer experience, upholding the principles of safer gambling through all gaming activities in the Casino
  • Drive the performance of the casino, measured against a balanced scorecard of targets covering finance, customer service, and team metrics
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Be a key part of a highly capable management team, fanatical about safer gambling, customer excellence, and a quality product, managing shifts to deliver on these elements
  • Proactively drive sales and control margin and costs to drive casino profitability
  • Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
Qualifications
  • Previous casino experience with an understanding of gaming
  • Preferably hold a Personal Management Licence (PML), but we may be willing to develop the best candidate with the right attitude and behaviours
  • A Customer-Centric Approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains
  • Experience of leading a team within a service-driven environment
  • Fanatical about delivering unrivalled customer experience
  • Excellent leader, communicator, collaborator

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